Refund policy

Returns
Due to the nature of our products (pet treats and food items), we cannot accept returns or exchanges. This is for the safety and well-being of all pets, as we cannot resell or reuse items once they have left our facility.

Refunds & Replacements
We only offer refunds or replacements if your order arrives:

• Damaged,

• Defective, or

• Incorrect (wrong item shipped).

To be eligible, please contact us at mon@kovego.com within 7 days of delivery with your order number and a photo of the issue.

Cancellations
Orders can only be canceled if they have not yet been processed or shipped. Once shipped, the order cannot be canceled.

Contact Us
For any concerns about your order, please reach out at mon@kovego.com and we’ll be happy to help.